Last updated: 5 August 2026

These Terms and Conditions ("Terms") govern your use of nataliekerr.com (the "Website") and the products and services provided by KerrX Consulting ("we", "our", "us").

By accessing our Website, purchasing our services, booking consultancy sessions or purchasing digital products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Website or services.

We may update these Terms from time to time. The latest version will always be available on this page.

1. Our Services

We provide business consultancy services, including but not limited to:

• Marketing consultancy

• Coaching and mentoring

• Digital products, templates and resources

• Workshops and training

• Other consultancy services as described on our Website

We will provide our services with reasonable care and skill in accordance with applicable UK law.

2. Professional Disclaimer

Our consultancy, coaching, digital products and educational resources are intended to provide guidance and support. Unless expressly agreed in writing, we do not guarantee:

• Business growth

• Increased revenue, sales or leads

• Social media growth

• Employment opportunities

• Any particular business or financial outcome

Success depends on many factors outside our control, including your own implementation, experience, market conditions and external factors.

3. Client Responsibilities

You agree to:

• Provide accurate information when booking or purchasing services.

• Cooperate with us to enable us to deliver the agreed services.

• Use our services lawfully and responsibly.

• Not misuse our Website or interfere with its operation.

You must not:

• Record consultancy or coaching sessions without our prior written permission.

• Copy, distribute, reproduce or resell our digital products, templates, presentations or resources.

• Share paid materials with anyone who has not purchased access.

• Remove copyright notices or branding from our materials.

• Upload malicious software or attempt to interfere with our systems.

• Use our services for unlawful, defamatory, discriminatory or abusive purposes.

4. Pricing and Payment

All prices are shown in Pounds Sterling (GBP) unless otherwise stated.

Payment is required in full before services commence or digital products are made available unless otherwise agreed. We reserve the right to change our pricing at any time. Price changes will not affect orders already confirmed.

5. Digital Products

Because digital products are made available immediately after purchase, they are generally non-refundable.

By purchasing a digital product, you acknowledge that you request immediate access and understand that your statutory cancellation rights may be lost once the download or access begins, where permitted by UK consumer law.

Nothing in these Terms affects your statutory rights where digital content is faulty or not as described.

6. Consultancy and Coaching Sessions

If you need to rearrange a booked consultancy session, please provide at least 72 hours' notice.

Where sufficient notice is given, we will make reasonable efforts to reschedule your appointment.

Appointments cancelled with less than 72 hours' notice or missed without notice may be treated as forfeited and may not be eligible for a refund or rescheduling, except at our discretion or where required by law.

If we need to rearrange your appointment, we will offer an alternative date as soon as reasonably possible.

7. Intellectual Property

All Website content, digital products, templates, documents, presentations, branding, graphics, videos, training materials and other resources remain the intellectual property of KerrX Consulting unless otherwise stated.

Purchasing a product or service grants you a personal, non-transferable, non-exclusive licence to use the materials for your own business or personal use.

Without our prior written permission, you may not:

• Resell

• Redistribute

• Republish

• Copy for commercial purposes

• Licence to others

8. Confidentiality

Both parties agree to keep confidential any commercially sensitive or confidential information disclosed during consultancy services unless:

• disclosure is required by law;

• the information is already publicly available; or

• the other party has given written permission.

This obligation survives the end of our working relationship.

9. Data Protection

We process personal information in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018.

By using our Website or services, you acknowledge that your personal data will be processed as described in our Privacy Policy. Where you provide personal information relating to other individuals, you confirm that you have the necessary authority to do so.

10. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation; or

• any rights that cannot legally be excluded under UK law.

Subject to the above, our total liability arising from any claim relating to our services shall not exceed the amount you paid for the relevant service or product.

We shall not be liable for any indirect or consequential losses including, but not limited to loss of profits, clients, business, revenue, goodwill or opportunity.

11. Website Availability

We aim to keep our Website available at all times but cannot guarantee uninterrupted access.

We may suspend or withdraw parts of the Website for maintenance, updates or security reasons without prior notice.

12. Termination

Our agreement begins when you purchase a product or service. We reserve the right to suspend or terminate services where:

• you breach these Terms;

• abusive or inappropriate behaviour occurs;

• payment is not received; or

• continuing the engagement would be unlawful or inappropriate.

Termination does not affect any rights or obligations that have already arisen.

13. Force Majeure

We are not responsible for delays or failure to perform our obligations where caused by events outside our reasonable control, including illness, internet outages, natural disasters, government action or other unforeseen circumstances.

14. Third-Party Services

Our Website may link to third-party websites or use third-party platforms for payments, bookings, email communications or analytics. We are not responsible for the content, availability or privacy practices of third-party services.

15. Entire Agreement

These Terms constitute the entire agreement between you and KerrX Consulting regarding the Website, products and services and replace any previous agreements relating to the same subject matter.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

17. Third Party Rights

No person other than the parties to these Terms has any right to enforce any provision under the Contracts (Rights of Third Parties) Act 1999.

18. Governing Law

These Terms are governed by the laws of England and Wales.

Any dispute arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

If you have any questions regarding these Terms, please email natalie@nataliekerr.com.

By using this Website or purchasing our services or digital products, you confirm that you have read, understood and agree to these Terms and Conditions.